PengufiFrequently Asked Questions

Yes, if you experience any issues within 7 days of your purchase or are not satisfied with our service, you can easily request a refund. Customer satisfaction is our top priority.

We offer multiple support channels to help you as quickly as possible. You can reach our technical team through our 7/24 live support line, instant messaging via WhatsApp, or email. We strive to respond to your questions within a few hours.

You can easily make your lesson reservations through our website. Thanks to our intuitive interface, you can find the most suitable private tutor for your area of interest and take lessons at your preferred time. If you experience any problems, our support team will help you.

Absolutely not! Since our platform is completely browser-based, you can access it directly from your computer or mobile device without installing any extra software. This saves you time and provides ease of use.

Of course! We've designed flexible package options to offer solutions that fit everyone's budget. You can create completely personalized packages according to your needs and financial means. Student discounts are also available!

Of course! We offer trial lessons so you can see our service quality. This way, you can experience our platform and private tutors without any risk. We believe that once you try it, you'll become a regular user.

Our platform is an innovative solution that connects you with professional tutors in their fields. You can take one-on-one online lessons with tutors.

After a simple registration process, you can filter according to your area of interest to find the private tutor that best suits you. You can review the tutor's profile and reviews, choose a time that suits you from their available times, and immediately make a lesson reservation. When your lesson time comes, you can connect with one click and have a one-on-one, personalized experience.

Absolutely! All our lessons are conducted one-on-one. This way, your private tutor focuses only on your needs, responds to your questions in depth, and fully supports your personal development. You have a much higher chance of catching details in one-on-one lessons that you might miss in group lessons.

Yes, all our lessons are conducted in real-time and live. Thanks to our high-quality video and audio technology, you can interact with your private tutor as if you were in the same room. This makes your learning process much more efficient.

Flexibility is our priority! During the package creation stage, you can choose the duration that best suits you. You can determine the duration according to your needs, depending on whether you want a short study or an in-depth study.

Of course! You can contact the private tutor you've made a lesson reservation with anytime through our private messaging system. You can prepare before the lesson, send your questions, or get additional information after the lesson. Our private tutors usually respond to all your messages within 24 hours.